Confirmation Policy
- Within 24 hours of a successful booking, the customer receives a coupon for a booking confirmation through email.
- If the customer’s preferred timeslots are sold out or unavailable, an alternative schedule will be set up, and a new confirmation voucher will be given via email.
- The customer may also decide to cancel their reservation before it is confirmed, in which case a full refund will be granted within 2–3 working days.
Cancellation Policy
- If cancellations are made 30 days or more before to the scheduled departure date, a cancellation fee of 15.0 percent of the total tour cost will be assessed.
- If a cancellation is made between 15 and 30 days prior to the departure date, a cancellation fee of 25.0 percent of the total tour cost will be assessed.
- If a cancellation is made between seven and fifteen days prior to the departure date, a cancellation fee of 50.0 percent of the total tour cost will be assessed.
- Cancellations made between 0 and 7 days prior to the scheduled departure date will incur cancellation costs equal to 100% of the tour price.
Refund Policy
- Within three business days, refunds will be transferred.
- Once begun, cash refunds typically take 5-7 business days to be transferred to the original account used to make the payment.
Booking Policy
- In the event that a customer requests a rescheduling, a fee equal to 25% of the booking value will be levied.
Payment Terms Policy
Prior to the date of booking, 100% percent of the total tour price must be paid.
